Terms & Conditions

USE OF SITE

Use of this Site, which is owned by Dollie London, is subject to the following legal terms.

Copyright and all other intellectual property rights, in both the content of this Site, including trademarks, names, logos displayed (the “Trademarks”) on this Site are registered and unregistered Trademarks owned by DL (Dollie London) and licensed to Dollie London. Except as expressly set out below, all rights reserved.

Content included on the Site may be accessed by you for your own internal non-commercial use only. You may not copy, perform, publish, modify, transfer, create derivative works from, commercially exploit or otherwise use in whole or part any content, software, products or services obtained from this Site.

You may not delete or alter, in part or in whole, any copyright, trademark, intellectual property or other legal notices from any part of this Site.

You will keep any password assigned to you, which permits access to this Site or any part of this Site strictly confidential and shall not divulge it to any other person. Unauthorised use of this Site, including, but not limited to, unauthorised entry into it, misuse of passwords or misuse of any other information, is strictly prohibited.

You may not use this Site in any manner that could damage, disable, overburden, or impair this Site or interfere with any other party’s access to and/or use of this Site.

You may not attempt to gain unauthorised access to this Site, computer systems or networks connected to this Site, through hacking, password mining or any other means. You must not use these facilities to commit or encourage a criminal offence, to insert, transmit or distribute viruses or corrupt data or to send any unsolicited advertisement or other promotional material (that is, “spam”).

You agree that you will not engage in any activities related to this Site that are contrary to applicable laws or regulations. You may not use this Site for any purpose that is unlawful or prohibited by these legal terms.
Unless authorised in writing by DL, DL expressly prohibits linking of any part of this Site to or from any other Sites (including so-called “deep-linking”).

You are prohibited from using any marks for any purpose including, but not limited to use as meta tags on other pages or Sites on the Internet.
DL may terminate your access and use of any part of this Site at any time without notice. By accessing the Site, you warrant and represent to the website that you are legally entitled to do so and to make use of the information made available via the Site.

Dollie London makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the Site.

EXTERNAL LINKS

External links may be provided for your convenience, but they are beyond the control of the Site owner and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk.

RETURNS

Returns policy
If for any reason you are unhappy with your purchase, i.e. the item you have ordered is faulty, defective or you’ve had a change of heart (we all change our minds sometimes) you must return it to us unused and in its original condition within 14 days for a prompt replacement, exchange or refund. Please be aware that under the Distance Selling Regulations in order to get a full refund including postage, the item must be returned within 14 days of purchase. After this time the item price will be refunded, but postage cannot be refunded.

Faulty or defective items
If you return an item because of an error on our part, or it is defective, we will happily refund your costs in returning it to us. You are responsible for any other service provided to you in connection with your purchase, e.g. gift wrapping. The item(s) must be returned within 14 days of purchase.

Goods returned to us because of a change of heart must be unused and in perfect, re-saleable condition (including product packaging, instructions, etc), otherwise we will not be able to refund you. You are responsible for any other service provided to you in connection with your purchase, e.g. gift wrapping and delivery charge. Please note that the costs of returning item(s) to us as a result of a change of heart must be paid by you. In any event, the item(s) must be returned within 14 days of purchase.

We cannot be held responsible for packages lost in transit: as you are responsible for returning the item(s) to us, we recommend sending the package by Recorded/Special Delivery.

Refunds, replacements or exchanges are usually processed within 14 working days of receipt of the returned item(s). Any refund will be made in the same form of payment that was used to make the initial purchase.

PRICING POLICY

Customers will be charged in GBP.

Any promotion code issued to you cannot be transferred onto a new order and we do not offer cash or store credit alternative. The conditions of use relating to any discount code will be related at the time of issue.

While we provide our pricing guidelines, which we at DL will follow business wide, we are not responsible for the prices they may decide on. We are therefore unable to price match any retailer.

ORDERS AND ACCEPTING OF YOUR PAYMENT

Once your order has been placed, you will receive a confirmation email that we have received the details of your order. Please note that this is not a confirmation that your order has been accepted by us. We reserve the right not to accept your order for payment, shipping restrictions or stock reasons. If your order is not cancelled and once your order has been accepted, you will then receive a confirmation of the dispatch of your goods.

All orders and pre-orders are subject to availability. All products displayed on our website are available for dispatch from our Distribution Centre; however some items may be on pre-order, meaning we are awaiting delivery to our warehouse. Pre-ordering means you may make payments in advance to DL to ensure you have priority of receiving this item.

Your credit or debit card will be charged at the point of dispatch and not before. If you are paying through paypal, we will wait for payment to be received before we dispatch the order. In the event your order is cancelled your transaction with DL will be cancelled and you will not be charged.

Products are for you own personal use and not for resale. DL reserve the right to restrict multiple purchases of one style made by the same customer or to be shipped to the same shipping address.

DISCLAIMER

The content included on this Site is provided on an “as is” basis. DL does not give any other warranty, express or implied, or make any representation including without limitation that the content included in this Site is complete or accurate or up to date. DL reserves the right in its sole discretion and without any obligation or notice requirement to change, alter or edit content included in this Site.

DL will not be liable for any damages (including without limitation for loss of profits, loss of business or of anticipated savings, loss of goodwill, loss of reputation, loss or corruption of data or for any type of special, indirect, incidental or consequential loss or damage) whether arising out of your use or delay or inability to use this Site or its content whether arising in contract, tort (including negligence) or otherwise except in the case of fraud or death or personal injury caused by DL’s negligence.
DL does not take responsibility for any event which is outside its reasonable control nor for any consequential loss arising from such an event.

You agree that DL may use personal information provided by you in order to conduct appropriate anti fraud checks. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. For more information please refer to our Privacy Policy.

From time to time, DL may change, alter or modify these legal terms. Any changes to these legal terms will be posted on this Site and any use by you of this Site after any such changes have been posted shall be deemed to indicate your agreement to the modified legal terms, but will not affect any orders already placed by you. If you do not agree to the modified legal terms, you should cease use of this Site.

LEGAL GOVERNANCE

These legal terms shall be governed by and interpreted in accordance with the courts of England and Wales. The courts of England and Wales shall have non-exclusive jurisdiction to hear all disputes arising in connection with these conditions.